We are not currently hiring. If you would like to send your resume for the dealership to keep it on file for future consideration, please submit it to careers@finesfordlincoln.ca.
Parts Advisor
The Opportunity
The Parts Advisor will support the day-to-day running of the Parts department, working directly with the Parts Manager to ensure the department is run in an efficient & organized manner. The Parts Advisor reports to the Parts Manager. Role requires some evening and weekend hours.
Responsibilities
- Opening & closing routines
- Parts counter assistance & parts window assistance
- Picking parts, putting away parts (ie: lifting, sorting) and delivering parts
- Daily/weekly movement of PEARS identified warranty parts/CORES and disposal of garbage/obsolete parts
- Assistance in the reorganization of the department for greater efficiency (ie: day to day housekeeping but also overall inventory organization)
- Support the inventory of customer seasonal tires (ie: responsible for storage and cataloguing the tire stock)
- Special order parts support
- Assist in inventory control (ie: monthly bin counts, converting bin locations to updated organizational system, annual parts inventory)
- Support parts orders (ie: fast moving parts, fluids, consumables. Etc)
- Shipping & receiving
- General ad hoc support to Parts department as directed
Skills and Attributes
- Positive & professional attitude, courteous to both internal & external customers
- Responsive to customer inquiries in a timely manner
- Ability to multi-task and manage competing customer inquiries, calls, emails, etc.
- Strong organizational skills and a keen attention to detail
- Proven track record of learning new software & computer applications quickly
- Excellent communication skills – written, verbal (in-person and over the phone)
- Ability to follow directions and work autonomously
- Ability to lift 50lbs (ie: incumbent will be moving a variety of parts throughout the day – rims, tires etc)
Experience
- Previous experience working in a parts department is preferred
Qualifications
- Valid Ontario Driver’s License
- Clean driver’s abstract
Application Process
Please submit your resume to careers@finesfordlincoln.ca, Attention: Katie Fines, HR Manager.
Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Service Coordinator
The Opportunity
This is a client facing role that is administrative in nature, using the phone and computer throughout the day to book appointments, answer questions from customers, cashier customers, etc. The Service Coordinator supports the Service department in ensuring that customer appointments can be booked in an efficient & accurate manner and that customer inquiries can be answered in a timely fashion. The hours of work are Mon-Fri 8am-5pm.
Responsibilities
- Performing inbound/outbound calls for service department
- Service/Appointment Reminders, reaching out to no shows & rescheduling appointments
- Support seasonal campaigns and recall notices
- Book appointments with attention to Manufacturer/Dealer recommended maintenance schedules
- Respond to all customer emails with accurate information and in a timely fashion
- Cashing out customers at the end of their appointment
- Retrieve customers from the lounge to inform them that their vehicle is ready
- Provide additional administrative support as directed by the Customer Experience Manager (ie: warranty administration/submission, recall administrative support, seasonal campaign support, etc)
- Work in conjunction with the Parts & Service team to provide excellent Customer Service
Skills and Attributes
- Positive & professional attitude
- Responsive to customer inquiries in a timely manner
- Ability to multi-task and manage competing customer inquiries, calls, emails, etc.
- Strong organizational skills and a keen attention to detail
- Confident with learning new computer programs/software
- Excellent communication skills – written, verbal (in-person and over the phone)
Experience
- Previous experience in similar role is preferred with knowledge of basic automotive maintenance
- Customer service experience
Qualifications
- Valid Ontario Driver’s License
- Clean driver’s abstract
Application Process
Please submit your resume to careers@finesfordlincoln.ca, Attention: Katie Fines, HR Manager.
Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Sales Consultant
The Opportunity
The Opportunity Fines Ford Lincoln has an immediate need for a full-time Sales Consultant. The successful incumbent has previous customer service/retail experience and has a proven track record of delivering excellent customer service. The role requires evening and Saturday shifts. Sales Consultants report to the General Sales Manager. We are interested in candidates who:
- Have a love for selling
- Are self-motivated and goal oriented
- Consistently exceed customer expectations with their sales approach and ability to build relationships
- Possess a high level of honesty & integrity
- Tailor their selling approach based on the clientele
- Have strong written and verbal communication skills to effectively negotiate and answer questions & concerns
Qualifications
- Valid Ontario Drivers License and a clean drivers record
- Valid OMVIC License (or are willing to write this exam in an expedient manner)
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Detailer
The Opportunity
We have an immediate need for a full-time Detailer to join our busy Sales Department. Hours of work are Monday-Friday 9am-5pm. Responsibilities include, but are not exclusive to:
- Hand wash, wax & buff exterior of new & used vehicles
- Clean interior with vacuum, shampoo, and cleaning products
- Engine shampoo
- Apply touch-up paint to chipped body surfaces
- Follow delivery schedule, communicate with the Business Office to confirm the delivery schedule is being followed correctly
- When required, check-in vehicles upon arriving from factory.
Experience & Skills
- High speed polishing & touch up paint experience is desired, but not essential
- Attention to detail, takes pride in the quality of their work
- Strong time management skills
- Flexible to changing schedules and deadlines
- Ability to follow directions
Qualifications
- Valid Ontario "G" Driver’s License with clean abstract
- Ability to drive manual transmission vehicles if an asset but not mandatory
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Lincoln Concierge
The Opportunity
The Lincoln Concierge is a critical role at the dealership and reports directly to the General Manager and works closely with the General Sales Manager and Customer Experience Manager. The Lincoln Concierge is the first place Lincoln clients should be calling with whatever questions that they might have. The Lincoln Concierge is also a key enabler for Service write up, scheduling service, scheduling pick up and delivery events, and building a relationship with the clients. Professionalism, communication skills and attention to detail are critical for the success of this position. Incumbent would typically work Monday - Friday 9am- 5pm but some evening and/or Saturday hours could be required.
Responsibilities
- Act as single point of contact to Lincoln clients for all their sales and service needs – be involved in all sales and service introductions, dealership tours and at vehicle deliveries.
- Involved in Lincoln marketing activities especially events/event planning, social media, offsite events, sponsorships and partnerships.
- Coordinate Lincoln Discovery Drives.
- Ensure all phases of ePDI are completed prior to delivery.
- Be involved in the Lincoln delivery process (greetings on arrival, transitions, introductions, waiting time, warm farewell...)
- When not present at vehicle delivery, follow-up with a personalized call to introduce self and explain Lincoln Owner benefits to client relative to service. Assist in setting up first service appointment.
- Coordinate or follow-up on all service needs for Lincoln clients: Service appointments, Pick-up and delivery, Lincoln loaner, Shuttle, Complimentary Lincoln Wash.
- Ensure Pickup and Delivery process and standards are in place and consistent (appointment coordination, appointment confirmation, Lincoln Loaner delivery, text updates, Lincoln wash, Lincoln redelivery, follow-up after service)
- Ensure the Lincoln service experience in dealership is consistent (arrival, Lincoln loaner/shuttle/wait, regular updates, Lincoln wash, departure / warm farewell, follow-up after service)
- Ensure any client preferences / needs are noted in CRM, shared with appropriate team mate(s) and in place during all interactions.
- Ensure all Lincoln Loaners are clean, fueled and available according to service needs on a daily basis.
- Coordinate/manage Lincoln Loaner usage on a daily/weekly basis to ensure 50% loaner usage on each unit
- Always anticipate clients’ needs or concerns by “walking the process” in the dealership from the clients’ point of view.
Skills and Qualities
- Be a proactive problem solver and be able to multi task.
- Be positive and manage stress in a professional, calm manner.
- Be attentive (ie: respond to inquiries, follow up), available and empathetic.
- Have an exemplary and respectful attitude at all times.
Experience and Qualifications
- 2 years in a customer service and/or hospitality position with a notable record of customer satisfaction
- OMVIC License is not required but would be useful
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Apprentice Technician
The Opportunity
We have an immediate need for an Apprentice to join our busy shop. This is an excellent opportunity to learn & develop. If you are interested in becoming a Licensed Technician, we want to hear from you! Gain valuable on the job experience and work for an employer who will help you progress in your career and obtain your 310S license! The incumbent must be able to work Saturdays (8am-3pm) and some evenings. The role reports to our Shop Manager.
Responsibilities
- Obtain daily repair orders from the Service Advisor
- Assist Licensed Technicians in repairs
- Perform Quicklane services
- Perform vehicle maintenance and repairs as assigned, with the assistance & supervision from Licensed Technicians & Shop Manager
- Assist in the diagnosis of malfunctions & perform repairs under the direction of Licensed Technicians
- Save and tag parts requested by customer or under warranty
- Document work performed
- Road test vehicles
- Assist in tire season (ie: removing tires, bagging & marking tires, storing tires and mounting tires)
- Assist in keeping the shop a tidy and safe work environment, general ad hoc housekeeping duties
Skills and Attributes
- Positive & professional attitude
- Desire to learn & increase technical knowledge
- Team player who is eager to gain more experience in their field
- Ability to multi-task and manage competing demands
- Strong problem solving ability to accurately diagnose problems
- Respectful of timelines and deadlines
- Must be able to lift and hold in place, 50lbs (ie: incumbent will be required to lift tires)
Experience
- Previous experience working in a shop is beneficial, but not necessary
Qualifications
- Valid Ontario Driver’s License
- Clean driver’s abstract
Accommodation will be provided in all parts of our recruitment process as required under AODA. Please advise us in advance if you require accommodation. We thank all applicants for their interest in advance, however, only those selected for an interview will be contacted.
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Technician
The Opportunity
We have an immediate need for a Licensed Technician to join our busy Service department. Enjoy having your own bay, working in an air-conditioned shop with an efficient electronic dispatch system, onsite car wash, and service drive-thru! The Technician will join our existing team to deliver a superior experience to all of our service customers. This role reports directly to our Shop Manager. The incumbent must be able to work alternating Saturdays (8am-3pm) and some evenings. The role reports to our Shop Manager.
Responsibilities
- Receive daily repair orders from the Shop Manager
- Perform a variety of vehicle maintenance & repair jobs, as indicated on the work order with accuracy and efficiency in accordance with dealership and manufacturer standards
- Inspect and diagnose the source of any malfunction and perform repair
- Save and tag parts requested by customer or under warranty
- Examine the vehicle to determine the need for additional safety or service work, notifying the Service Advisor if further work is recommended
- Document work performed
- Road test vehicles
- Attend Ford sponsored training sessions
Skills and Attributes
- Positive & professional attitude
- Proven record of quality workmanship
- Ability to multi-task and work efficiently
- Strong problem-solving ability to accurately diagnose problems
- Respectful of timelines and deadlines
- Proven ability to be a strong team player
- Willingness to learn & acquire new technical knowledge (ie: attending manufacturer’s training courses)
Experience and Qualifications
- Previous Ford experience is desired, but not mandatory
- Valid Ontario Driver’s License
- Ability to lift 50lbs comfortably & safely
- 310S License
Accommodation will be provided in all parts of our recruitment process as required under AODA. Please advise us in advance if you require accommodation. We thank all applicants for their interest in advance, however, only those selected for an interview will be contacted.
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Service Advisor
The Opportunity
The successful incumbent is an experienced Service Advisor who quickly builds rapport with customers and can successfully multi-task in a busy and dynamic Service department. Candidate must be available to work 1 evening per week and every third Saturday to support the needs of our customers. Role reports to our Customer Experience Manager.
Responsibilities
The Service Advisor has a wide variety of responsibilities, including but not exclusive to:
- Greeting customers on the phone or in person
- Scheduling appointments
- Explaining the nature of repairs to customers, liaising between the technician and the customer
- Providing repair recommendations to customers
- Advising customers how to maintain their vehicle
- Selling parts & labour
- Providing an extraordinary experience for all Fines Ford Lincoln customers
- Utilizing Ford corporate programs when required (ie: FMC360, Prior Approval)
- Providing updates and escalating issues, when required, to the CE Manager
Skills and Attributes
- An Advisor who interacts with customers in a kind, empathetic and professional manner
- Ability to handle a high volume of customers/appointments without sacrificing accuracy
- Ability to build rapport with customers
- Detail oriented and highly organized
- Team player who knowledge shares with peers and manager
- Excellent written & verbal communication skills
Qualifications
- Valid Ontario Driver’s License and a clean driver record
Experience
- Appointment booking experience in a busy shop or dealership
- Previous Ford & Lincoln experience is an asset, but not mandatory
Application Process
Please submit your resume to careers@finesfordlincoln.ca, Attention: Katie Fines, HR Manager.
Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
