Sales and Leasing Consultant
The Opportunity
We are interested in additional Sales Consultants to join our Sales department. The role reports to our General Sales Manager. You have the opportunity to sell both new & used inventory. Typical shifts are 9am-5pm, 1pm-8pm, and the role requires Saturday shifts.
We are interested in candidates who:
- Have a love for selling
- Are self-motivated, goal oriented
- Consistently exceed customer expectations with their sales approach & ability to build relationships
- Pride themselves on being a product knowledge expert who can sell the true value of the vehicle
- Tailor their selling approach based on the clientele
- Have strong written and verbal communication skills to effectively negotiate and answer questions & concerns
We offer:
- A biweekly base salary + volume based bonus + other monthly/annual incentives
- Demo or car allowance
- C.A.D.A benefits plan and optional pension plan
- Sales training
- Opportunity to work for a family owned & operated dealership with 31 years of positive reputation in the Caledon community
Qualifications
- Possess a valid OMVIC license and valid Ontario Driver’s License, with a clean abstract
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Part Time Detailer
We have an immediate need for a part-time Detailer to join our busy Sales Department. Hours of work are Tuesday to Thursday evenings from 5pm-8pm and Saturdays 9am-3pm.
Responsibilities:
- Hand wash, wax & buff exterior of new & used vehicles
- Clean interior with vacuum, shampoo, and cleaning products
- Engine shampoo
- Run vehicles through the car wash
- Apply touch-up paint to chipped body surfaces
- Follow delivery schedule, communicate with the Business Office to confirm the delivery schedule is being followed correctly
- Vehicle check-in from transport
Experience & Skills
- Previous detailing/car washing experience
- Attention to detail, takes pride in the quality of their work
- Strong time management skills
- Flexible to changing schedules and deadlines
- Ability to follow directions
Qualifications
- Valid Ontario Driver’s License with clean abstract
- Ability to drive manual transmission vehicles
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Junior Service Advisor
The Opportunity
We have an immediate need for a full-time Junior Service Advisor to join our busy Service Department. Hour of work would be Monday to Friday, 8am-5pm, with some evening hours and Saturday hours, depending on the business’ needs and customer demand. The role will report to the Customer Experience Manager, and will work closely with the team of Service Advisors.
Responsibilities
Responsibilities include, but are not exclusive to:
- Assisting with incoming phone calls and assisting with outgoing phone calls to satisfy customer needs
- Answering phone to book appointments, reschedule appointments, etc…
- Calling customers to book recall appointments
- Calling customers when their special order parts arrive, to book their appointment
- Returning voicemails from customers
- Following up with no-show appointments to reschedule appointment
- Sending email and text reminders to customers regarding their appointment
- Cashing out customers at the end of their appointment
- Retrieve customers from the lounge to inform them that their vehicle is ready
- Provide administrative support for warranty submissions
- Provide counter relief during lunch hours, vacations etc to the Service Advisors
- Provide additional administrative support as directed by the Customer Experience Manager
Experience
- Previous experience working in a shop is essential, prior knowledge of appointment booking in the automotive industry
- Previous experience in customer service
Skills
- Professional and courteous over the phone and in-person
- Strong computer skills – able to learn new programs quickly and work efficiently
- Attention to detail, takes pride in the quality of their work
- Strong time management skills and ability to multi-task
- Ability to follow directions and complete assigned tasks
Qualifications
- Valid Ontario Driver’s License with clean abstract
Licensed Technician
The Opportunity
We have an immediate need for a Licensed Technician or 3rd Year Apprentice to join our busy Service department. Enjoy working in a newer facility, with an air conditioned shop, onsite car wash, and service drive-thru! The Technician will join our existing team to deliver a superior experience to all of our service customers. The incumbent will be required to work Mon-Fri 8am-5pm, one late night during the week (until 8pm), and alternating Saturdays (8am-3pm). This role reports directly to our Shop Manager.
Responsibilities
- Receive daily repair orders from the Shop Manager
- Perform a variety of vehicle maintenance & repair jobs, as indicated on the work order with accuracy and efficiency in accordance with dealership and manufacturer standards
- Inspect and diagnose the source of any malfunction and perform repair
- Save and tag parts requested by customer or under warranty
- Examine the vehicle to determine the need for additional safety or service work, notifying the Service Advisor if further work is recommended
- Document work performed
- Road test vehicles
- Attend Ford sponsored training sessions
Qualifications & Experience
- Previous Ford experience is desired, but not mandatory
- Valid Ontario Driver’s License with a clean abstract
- Ability to lift 50lbs comfortably & safely
- 310S License, or registered as an Apprentice working towards your license
Skills & Attributes
- Positive & professional attitude
- Proven record of quality workmanship
- Ability to multi-task and work efficiently
- Strong problem solving ability to accurately diagnose problems
- Respectful of timelines and deadlines
- Proven ability to be a strong team player
- Willingness to learn & acquire new technical knowledge (ie: attending manufacturer’s training courses)
What we offer!
- Competitive flat rate pay based on your experience & completed training
- Efficient electronic dispatch of work orders, no paper!
- 3 days off in a row, every other weekend!
- Manufacturer training – online and in-class sessions
- Comprehensive benefits plan with CADA
- Defined Contribution pension plan available, including employer matching
- No bay sharing – you have your own dedicated bay
- Company paid lunches on Saturdays
- Fines Ford Lincoln “long weekends” 3x in the summer
- Employee discount on vehicle purchases, parts and work in shop
- Working for an established family owned & operated dealership in Caledon, a growing community that still has a small town feel!
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Part Time Receptionist
We have an immediate need for a part-time Receptionist to support our dealership in delivering an exceptional experience to all of our customers. The successful incumbent must be available to work 2 evenings a week + Saturdays, with the potential for more hours to cover vacations and during busy season. The role reports to the full-time Receptionist.
The Responsibilities include:
- Answering incoming calls and appropriately directing them
- Greeting customers upon arrival at the dealership
- Supporting dealer trades
- Stocking in new & used vehicles
- Licensing
- Additional ad hoc support as per the direction of the full-time Administrative Assistant/Receptionist, General Manager or Sales Management
Experience and Attributes:
The ideal candidate has experience in a similar role, in a dealership environment
Professional & courteous with customers
Strong verbal & written communication skills
Effective multi-tasker who can seamlessly juggle multiple deadlines & processes
Detail oriented individual who takes pride in the accuracy of their work
Strong computer skills, with a track record of learning new programs with ease
Punctual
Qualifications
- Valid Ontario Driver’s License and a clean driver’s record
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Lot Attendant
Reports to: General Sales Manager
Hours of Work: Monday – Friday, 9am-5pm
Responsibilities:
Maintenance of the dealership’s lot, including but not exclusive to:
- Ensure that vehicles on the lot are neat and orderly
- Rearranging the lot as per the direction of the General Sales Manager and/or Pre Owned Vehicle Manager
- Use onsite car wash to clean vehicles
- Removing snow from vehicles
- Salting & shoveling the front entrance for customers during the winter months and other seasonal outdoor maintenance
- Verify receipt of new vehicles delivered to dealership; sign and date bill of lading, and forward to reception
- Examine vehicles to detect damage and confirm presence of loose items on invoice (i.e., spare tire, manual, floor mats, antennae, keys, etc.)
- Record damage descriptions and note missing items on delivery report to facilitate claim from manufacturer
- Apply etching stickers to windows, doors, hood, and frame
- Provide daily lunch hour Receptionist support
- General building maintenance to ensure tidiness and cleanliness of the interior dealership
- Ad hoc responsibilities as directed by the Sales Management team or General Manager
Skills and Attributes
- Positive attitude, who enjoys a variety of responsibilities throughout their day
- Enjoy working outdoors in all seasons & conditions
- Strong time management skills
- Keen attention to detail
- Strong work ethic and pride in your work
- Ability to drive standard & automatic vehicles, and comfort driving a variety of vehicles
- Ability to lift 50lbs
Qualifications
- Valid Ontario Driver’s License with a clean abstract
