The Opportunity

Fines Ford Lincoln has an immediate need for a Pre-Owned Vehicle Manager. The successful incumbent has a passion for managing the pre-owned vehicle department and a track record of achieving results. The role reports directly to the General Sales Manager. The incumbent would be required to work every other Saturday and 2 evenings per week.

Responsibilities

The role is responsible for the profitability of the Pre-Owned Vehicle department. Accordingly, the responsibilities are:

• Acquiring and maintaining the right mix of inventory
• Managing the reconditioning of vehicles
• Ensure vehicles are properly valued at all times, making timely adjustments when necessary
• Monitoring inventory turn-over
• Manage online presence for vehicle pricing, specs, etc
• Plan, manage & refresh the display of vehicles
• Equip the Sales Consultants with updated information on the pre-owned inventory
• Work with the Marketing Manager and General Sales Manager to create and implement promotional strategies
• The incumbent will be expected to support Sales Consultants with new vehicle deals, knowledge of incentives, pricing, options, etc is required

Experience

• Experience in appraising, retailing, wholesaling, acquiring and maintaining pre-owned inventory.
• Previous Ford & Lincoln brand experience is an asset, but not required
• Comfortable using DealerSocket
• Prior experience with CPO program

Skills and Attributes

• Self-motivated with a passion for pre-owned vehicles
• Team player who is open to change and embraces new ideas
• Sound decision making ability
• Strong attention to detail
• Technologically savvy
• Appreciation for customer service
• Honest and transparent

Qualifications

• Valid OMVIC License
• Valid Ontario Drivers License and a clean driver record

This role will support the day-to-day running of the Parts department, working directly with the Parts Manager to ensure the department is run in an efficient & organized manner. The Parts Assistant reports to the Parts Manager. Incumbent must be available to work one evening per week and every third Saturday.

Responsibilities

• Opening & closing routines
• Parts counter assistance & parts window assistance
• Picking parts, putting away parts (ie: lifting, sorting) and delivering parts
• Daily/weekly movement of PEARS identified warranty parts/CORES and disposal of garbage/obsolete parts
• Assistance in the reorganization of the department for greater efficiency (ie: day to day housekeeping but also overall inventory organization)
• Support the inventory of customer seasonal tires (ie: responsible for storage and cataloguing the tire stock)
• Special order parts support
• Assist in inventory control (ie: monthly bin counts, converting bin locations to updated organizational system, annual parts inventory)
• Support parts orders (ie: fast moving parts, fluids, consumables. Etc)
• Shipping & receiving
• General ad hoc support to Parts department as directed

Skills and Attributes

• Positive & professional attitude, courteous to both internal & external customers
• Responsive to customer inquiries in a timely manner
• Ability to multi-task and manage competing customer inquiries, calls, emails, etc.
• Strong organizational skills and a keen attention to detail
• Proven track record of learning new software & computer applications quickly
• Excellent communication skills – written, verbal (in-person and over the phone)
• Ability to follow directions and work autonomously
• Ability to lift 50lbs (ie: incumbent will be moving a variety of parts throughout the day – rims, tires etc)

Experience

• Previous experience working in a dealership environment is preferred

Qualifications

· Valid Ontario Driver’s License

· Clean driver’s abstract

Fines Ford Lincoln has an immediate need for a full-time Appointment Coordinator to join our busy Service department. This role will support the Service department in ensuring that customer appointments can be booked in an efficient & accurate manner and that customer inquiries can be answered in a timely fashion.

Hours of work: 8am – 5pm, 1 hour lunch (unpaid), with potential for additional hours depending on time of year & customer demand

Responsibilities

• Performing inbound/outbound calls for service department
• Service/Appointment Reminders, reaching out to no shows & rescheduling appointments
• Support seasonal campaigns and recall notices
• Book appointments with attention to Manufacturer/Dealer recommended maintenance
• Schedules
• Respond to all customer emails with accurate information and in a timely fashion
• Cashing out customers at the end of their appointment
• Retrieve customers from the lounge to inform them that their vehicle is ready
• Provide additional administrative support as directed by the Service Manager
• Work in conjunction with the Parts & Service team to provide excellent Customer Service

Skills and Attributes

• Positive & professional attitude
• Responsive to customer inquiries in a timely manner
• Ability to multi-task and manage competing customer inquiries, calls, emails, etc.
• Strong organizational skills and a keen attention to detail
• Proficient in Microsoft Office (Excel and Word)
• Excellent communication skills – written, verbal (in-person and over the phone)

Experience

• Previous experience in similar role is preferred
• Customer service experience

Qualifications

• Valid Ontario Driver’s License
• Clean driver’s abstract