Reports to:
General
Sales Manager
Hours of Work: Monday
– Friday, 9am-5pm
Responsibilities:
Maintenance
of the dealership’s lot, including but not exclusive to:
- ensure that vehicles
on the lot are neat and orderly
- rearranging the lot
as per the direction of the General Sales Manager and/or Pre Owned Vehicle
Manager
- use onsite car wash
to clean vehicles
- removing snow from
vehicles
- salting &
shoveling the front entrance for customers during the winter months and other
seasonal outdoor maintenance
- Verify receipt of new vehicles delivered to
dealership; sign and date bill of lading, and forward to reception
- Examine vehicles to detect damage and confirm
presence of loose items on invoice (i.e., spare tire, manual, floor mats,
antennae, keys, etc.)
- Record damage descriptions and note missing items on delivery report to
facilitate claim from manufacturer
- Apply etching stickers to windows, doors, hood, and frame
- Provide daily lunch hour Receptionist support
- General building
maintenance to ensure tidiness and cleanliness of the interior dealership
- Ad hoc responsibilities as directed by the Sales Management team or General
Manager
Skills and Attributes
- Positive attitude, who
enjoys a variety of responsibilities throughout their day
- Enjoy working outdoors
in all seasons & conditions
- Strong time management
skills
- Keen attention to
detail
- Strong work ethic and
pride in your work
- Ability to drive
standard & automatic vehicles, and comfort driving a variety of vehicles
Qualifications
·
Valid Ontario
Driver’s License with a clean abstract
The Opportunity
We have an immediate need for….. A part-time Receptionist to support our dealership in delivering an exceptional experience to all of our customers. The successful incumbent must be available to work 2 evenings a week + Saturdays, with the potential for more hours to cover vacations and during busy season. The role reports to the full-time Receptionist.
Responsibilities
The role is responsible for the profitability of the Pre-Owned Vehicle department. Accordingly, the responsibilities are:
- Answering incoming calls and appropriately directing them
- Greeting customers upon arrival at the dealership
- Supporting dealer trades
- Stocking in new & used vehicles
- Licensing
- Additional ad hoc support as per the direction of the full-time Administrative Assistant/Receptionist, General Manager or Sales Management
Experience and Attributes
- The ideal candidate has experience in a similar role
- Professional & courteous with customers
- Strong verbal & written communication skills
- Effective multi-tasker who can seamlessly juggle multiple deadlines & processes
- Detail oriented individual who takes pride in the accuracy of their work
- Strong computer skills, with a track record of learning new programs with ease
- Punctual
Qualifications
- Valid Ontario Drivers License and a clean driver record
Junior Service Advisor
The Opportunity
We have an immediate need for a full-time Junior Service Advisor to join our busy Service Department. Hour of work would be Monday to Friday, 8am-5pm, with some evening hours and Saturday hours, depending on the business’ needs and customer demand. The role will report to the Customer Experience Manager, and will work closely with the team of Service Advisors.
Responsibilities
Responsibilities include, but are not exclusive to:
Experience
- Previous experience working in a shop is essential, prior knowledge of appointment booking in the automotive industry
- Previous experience in customer service
Skills
- Professional and courteous over the phone and in-person
- Strong computer skills – able to learn new programs quickly and work efficiently
- Attention to detail, takes pride in the quality of their work
- Strong time management skills and ability to multi-task
- Ability to follow directions and complete assigned tasks
Qualifications
· Valid Ontario Driver’s License with clean abstract
Apply Now
Parts Assistant
This role will support the day-to-day running of the Parts department, working directly with the Parts Manager to ensure the department is run in an efficient & organized manner. The Parts Assistant reports to the Parts Manager. Incumbent must be available to work one evening per week and every third Saturday.
Responsibilities
- Opening & closing routines
- Parts counter assistance & parts window assistance
- Picking parts, putting away parts (ie: lifting, sorting) and delivering parts
- Daily/weekly movement of PEARS identified warranty parts/CORES and disposal of garbage/obsolete parts
- Assistance in the reorganization of the department for greater efficiency (ie: day to day housekeeping but also overall inventory organization)
- Support the inventory of customer seasonal tires (ie: responsible for storage and cataloguing the tire stock)
- Special order parts support
- Assist in inventory control (ie: monthly bin counts, converting bin locations to updated organizational system, annual parts inventory)
- Support parts orders (ie: fast moving parts, fluids, consumables. Etc)
- Shipping & receiving
- General ad hoc support to Parts department as directed
Skills and Attributes
- Positive & professional attitude, courteous to both internal & external customers
- Responsive to customer inquiries in a timely manner
- Ability to multi-task and manage competing customer inquiries, calls, emails, etc.
- Strong organizational skills and a keen attention to detail
- Proven track record of learning new software & computer applications quickly
- Excellent communication skills – written, verbal (in-person and over the phone)
- Ability to follow directions and work autonomously
- Ability to lift 50lbs (ie: incumbent will be moving a variety of parts throughout the day – rims, tires etc)
Experience
- Previous experience working in a dealership environment is preferred
Qualifications
· Valid Ontario Driver’s License
· Clean driver’s abstract
Appointment Coordinator
Fines Ford Lincoln has an immediate need for a full-time Appointment Coordinator to join our busy Service department. This role will support the Service department in ensuring that customer appointments can be booked in an efficient & accurate manner and that customer inquiries can be answered in a timely fashion.
Hours of work: 8am – 5pm, 1 hour lunch (unpaid), with potential for additional hours depending on time of year & customer demand
Responsibilities
- Performing inbound/outbound calls for service department
- Service/Appointment Reminders, reaching out to no shows & rescheduling appointments
- Support seasonal campaigns and recall notices
- Book appointments with attention to Manufacturer/Dealer recommended maintenance
- Schedules
- Respond to all customer emails with accurate information and in a timely fashion
- Cashing out customers at the end of their appointment
- Retrieve customers from the lounge to inform them that their vehicle is ready
- Provide additional administrative support as directed by the Service Manager
- Work in conjunction with the Parts & Service team to provide excellent Customer Service
Skills and Attributes
- Positive & professional attitude
- Responsive to customer inquiries in a timely manner
- Ability to multi-task and manage competing customer inquiries, calls, emails, etc.
- Strong organizational skills and a keen attention to detail
- Proficient in Microsoft Office (Excel and Word)
- Excellent communication skills – written, verbal (in-person and over the phone)
Experience
- Previous experience in similar role is preferred
- Customer service experience
Qualifications
- Valid Ontario Driver’s License
- Clean driver’s abstract
