We are not currently hiring. If you would like to send your resume for the dealership to keep it on file for future consideration, please submit it to careers@finesfordlincoln.ca.
Service Coordinator
The Opportunity
This role will support the Service department in ensuring that customer appointments can be booked in an efficient & accurate manner and that customer inquiries can be answered in a timely fashion.
Hours of work: 8am – 5pm, Monday to Friday, 30 min (unpaid) meal break
Responsibilities
- Performing inbound/outbound calls for service department
- Service/Appointment Reminders, reaching out to no shows& rescheduling appointments
- Support seasonal campaigns and recall notices
- Book appointments with attention to Manufacturer/Dealer recommended maintenance schedules
- Respond to all customer emails with accurate information and in a timely fashion
- Cashing out customers at the end of their appointment
- Retrieve customers from the lounge to inform them that their vehicle is ready
- Provide additional administrative support as directed by the Customer Experience Manager (ie: warranty administration/submission, recall administrative support, seasonal campaign support, etc)
- Work in conjunction with the Parts & Service team to provide excellent Customer Service
Skills and Attributes
- Positive & professional attitude
- Responsive to customer inquiries in a timely manner
- Ability to multi-task and manage competing customer inquiries, calls, emails, etc.
- Strong organizational skills and a keen attention to detail
- Confident with learning new computer programs/software
- Excellent communication skills – written, verbal (in-person and over the phone)
Experience
- Previous experience in similar role is preferred
- Customer service experience
Qualifications
- Valid Ontario Driver’s License
- Clean driver’s abstract
Application Process
Please submit your resume to careers@finesfordlincoln.ca, Attention: Katie Fines, HR Manager.
Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Part-Time Shuttle Driver
The Opportunity
We have an immediate need for a part-time, Shuttle Driver to join our busy Service Department. The incumbent is responsible for delivering customers to their desired location, picking up customers and returning them to the dealership and other duties as required by the department.
The successful incumbent must be available to work Monday – Friday, 7:45am-12:30 pm and/or 12:30pm-5:30pm.
Skills and Attributes
- Personable and professional
- Punctual
- Reliable
Qualifications
- Valid Ontario Driver’s License
- Clean driver’s abstract
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
