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Careers
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Employment Opportunities
We are always looking for nice people with integrity to join the Fines Ford Lincoln team. If you want your resume added to our database for our HR Manager to review, please submit it to careers@finesfordlincoln.ca.
We are not currently hiring. If you would like to send your resume for the dealership to keep it on file for future consideration, please submit it to careers@finesfordlincoln.ca.
Explore our Job Listings
Detailer
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Sales and Leasing Consultant
The Opportunity
We are interested in additional Sales Consultants to join our Sales department. The role reports to our General Sales Manager. You have the opportunity to sell both new & used inventory. Typical shifts are 9am-5pm, 1pm-8pm, and the role requires Saturday shifts.
We are interested in candidates who:
- Have a love for selling
- Are self-motivated, goal oriented
- Consistently exceed customer expectations with their sales approach & ability to build relationships
- Pride themselves on being a product knowledge expert who can sell the true value of the vehicle
- Tailor their selling approach based on the clientele
- Have strong written and verbal communication skills to effectively negotiate and answer questions & concerns
We offer:
- A biweekly base salary + volume based bonus + other monthly/annual incentives
- Demo or car allowance
- C.A.D.A benefits plan and optional pension plan
- Sales training
- Opportunity to work for a family owned & operated dealership with 31 years of positive reputation in the Caledon community
Qualifications
- Possess a valid OMVIC license and valid Ontario Driver’s License, with a clean abstract
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Service Coordinator
The Opportunity
This role will support the Service department in ensuring that customer appointments can be booked in an efficient & accurate manner and that customer inquiries can be answered in a timely fashion.
Hours of work: 8am – 5pm, Monday to Friday, 30 min (unpaid) meal break
Responsibilities
- Performing inbound/outbound calls for service department
- Service/Appointment Reminders, reaching out to no shows& rescheduling appointments
- Support seasonal campaigns and recall notices
- Book appointments with attention to Manufacturer/Dealer recommended maintenance schedules
- Respond to all customer emails with accurate information and in a timely fashion
- Cashing out customers at the end of their appointment
- Retrieve customers from the lounge to inform them that their vehicle is ready
- Provide additional administrative support as directed by the Customer Experience Manager (ie: warranty administration/submission, recall administrative support, seasonal campaign support, etc)
- Work in conjunction with the Parts & Service team to provide excellent Customer Service
Skills and Attributes
- Positive & professional attitude
- Responsive to customer inquiries in a timely manner
- Ability to multi-task and manage competing customer inquiries, calls, emails, etc.
- Strong organizational skills and a keen attention to detail
- Confident with learning new computer programs/software
- Excellent communication skills – written, verbal (in-person and over the phone)
Experience
- Previous experience in similar role is preferred
- Customer service experience
Qualifications
- Valid Ontario Driver’s License
- Clean driver’s abstract
Application Process
Please submit your resume to careers@finesfordlincoln.ca, Attention: Katie Fines, HR Manager.
Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Detailer
The Opportunity
We have an immediate need for a full-time, permanent Detailer to join our busy Sales Department. Hours of work are Monday-Friday 9 am-6 pm, with the potential for additional hours during peak times.
Responsibilities include, but are not exclusive to:
Responsibilities
- Hand wash, wax & buff exterior of new & used vehicles
- Clean interior with vacuum, shampoo, and cleaning products
- Use the onsite car wash
- Follow delivery schedule, communicate with the Business Office to confirm the delivery schedule is being followed correctly
- Vehicle check-in from transport
Experience & Skills
- Clay bar experience
- High speed polishing & touch up paint experience is desired, but not essential
- Attention to detail, takes pride in the quality of their work
- Strong time management skills
- Flexible to changing schedules and deadlines
- Ability to follow directions
Qualifications
- Valid Ontario Driver’s License with clean abstract
- Ability to drive manual transmission vehicles
Application Process
Please submit your resume to careers@finesfordlincoln.ca, Attention: Katie Fines, HR Manager.
Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Service Advisor
The Opportunity
Fines Ford Lincoln has an immediate need for a full-time Service Advisor. The successful incumbent is an experienced Service Advisor who quickly builds rapport with customers and can successfully multi-task in a busy and dynamic Service department. The successful incumbent must be available to work 1 evening per week and every third Saturday to support the needs of our customers.
Responsibilities
- The Service Advisor has a wide variety of responsibilities, including but not exclusive to:
- Greeting customers on the phone or in person
- Scheduling appointments
- Explaining the nature of repairs to customers, liaising between the technician and the customer
- Providing repair recommendations to customers
- Advising customers how to maintain their vehicle
- Selling parts & labour
- Providing an extraordinary experience for all Fines Ford Lincoln customers
- Utilizing Ford corporate programs when required (ie: FMC360, Prior Approval)
- Providing updates and escalating issues, when required, to the CE Manager
Skills & Attributes
- An Advisor who interacts with customers in a kind, empathetic and professional manner
- Ability to handle a high volume of customers/appointments without sacrificing accuracy
- Ability to build rapport with customers
- Detail-oriented and highly organized
- Team player who knowledge shares with peers and manager
- Excellent written & verbal communication skills
Experience
- Appointment booking experience in a shop or dealership
- Previous experience with PBS is an asset, but not mandatory
- Previous Ford & Lincoln experience is an asset, but not mandatory
Qualifications
- Valid Ontario Drivers License and a clean driver record
Licensed Technician
The Opportunity
We have an immediate need for a Licensed Technician or 3rd Year Apprentice to join our busy Service department. Enjoy working in a newer facility, with an air conditioned shop, onsite car wash, and service drive-thru! The Technician will join our existing team to deliver a superior experience to all of our service customers. The incumbent will be required to work Mon-Fri 8am-5pm, one late night during the week (until 8pm), and alternating Saturdays (8am-3pm). This role reports directly to our Shop Manager.
Responsibilities
- Receive daily repair orders from the Shop Manager
- Perform a variety of vehicle maintenance & repair jobs, as indicated on the work order with accuracy and efficiency in accordance with dealership and manufacturer standards
- Inspect and diagnose the source of any malfunction and perform repair
- Save and tag parts requested by customer or under warranty
- Examine the vehicle to determine the need for additional safety or service work, notifying the Service Advisor if further work is recommended
- Document work performed
- Road test vehicles
- Attend Ford sponsored training sessions
Qualifications & Experience
- Previous Ford experience is desired, but not mandatory
- Valid Ontario Driver’s License with a clean abstract
- Ability to lift 50lbs comfortably & safely
- 310S License, or registered as an Apprentice working towards your license
Skills & Attributes
- Positive & professional attitude
- Proven record of quality workmanship
- Ability to multi-task and work efficiently
- Strong problem solving ability to accurately diagnose problems
- Respectful of timelines and deadlines
- Proven ability to be a strong team player
- Willingness to learn & acquire new technical knowledge (ie: attending manufacturer’s training courses)
What we offer!
- Competitive flat rate pay based on your experience & completed training
- Efficient electronic dispatch of work orders, no paper!
- 3 days off in a row, every other weekend!
- Manufacturer training – online and in-class sessions
- Comprehensive benefits plan with CADA
- Defined Contribution pension plan available, including employer matching
- No bay sharing – you have your own dedicated bay
- Company paid lunches on Saturdays
- Fines Ford Lincoln “long weekends” 3x in the summer
- Employee discount on vehicle purchases, parts and work in shop
- Working for an established family owned & operated dealership in Caledon, a growing community that still has a small town feel!
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Part Time Receptionist
We have an immediate need for a part-time Receptionist to support our dealership in delivering an exceptional experience to all of our customers. The successful incumbent must be available to work 2 evenings a week + Saturdays, with the potential for more hours to cover vacations and during busy season. The role reports to the full-time Receptionist.
The Responsibilities include:
- Answering incoming calls and appropriately directing them
- Greeting customers upon arrival at the dealership
- Supporting dealer trades
- Stocking in new & used vehicles
- Licensing
- Additional ad hoc support as per the direction of the full-time Administrative Assistant/Receptionist, General Manager or Sales Management
Experience and Attributes:
The ideal candidate has experience in a similar role, in a dealership environment
Professional & courteous with customers
Strong verbal & written communication skills
Effective multi-tasker who can seamlessly juggle multiple deadlines & processes
Detail oriented individual who takes pride in the accuracy of their work
Strong computer skills, with a track record of learning new programs with ease
Punctual
Qualifications
- Valid Ontario Driver’s License and a clean driver’s record
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Service Coordinator
This role will support the Service department in ensuring that customer appointments can be booked in an efficient & accurate manner and that customer inquiries can be answered in a timely fashion.
Hours of work: 8am – 5pm, Monday to Friday, 30 min (unpaid) meal break
Responsibilities:
• Performing inbound/outbound calls for service department
• Service/Appointment Reminders, reaching out to no shows & rescheduling appointments
• Support seasonal campaigns and recall notices
• Book appointments with attention to Manufacturer/Dealer recommended maintenance
• schedules
• Respond to all customer emails with accurate information and in a timely fashion
• Cashing out customers at the end of their appointment
• Retrieve customers from the lounge to inform them that their vehicle is ready
• Provide additional administrative support as directed by the Customer Experience Manager (ie: warranty administration/submission, recall administrative support, seasonal campaign support, etc)
• Work in conjunction with the Parts & Service team to provide excellent Customer Service
Skills and Attributes
• Positive & professional attitude
• Responsive to customer inquiries in a timely manner
• Ability to multi-task and manage competing customer inquiries, calls, emails, etc.
• Strong organizational skills and a keen attention to detail
• Confident with learning new computer programs/software
• Excellent communication skills – written, verbal (in-person and over the phone)
Experience
• Previous experience in similar role is preferred
• Customer service experience
Qualifications
• Valid Ontario Driver’s License
• Clean driver’s abstract
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