Fiens Ford Lincoln Dealership Photo

EMPLOYMENT OPPORTUNITIES

We are always looking for nice people with integrity to join the Fines Ford Lincoln team. If you want your resume added to our database for our HR Manager to review, please submit it to careers@finesfordlincoln.ca

CURRENT OPPORTUNITIES:

Application Process

Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.



Lot Attendant

Reports to

:

General Sales Manager

Hours of Work: Monday – Friday, 9am-5pm


Responsibilities:

Maintenance of the dealership’s lot, including but not exclusive to:

- ensure that vehicles on the lot are neat and orderly

- rearranging the lot as per the direction of the General Sales Manager and/or Pre Owned Vehicle Manager

- use onsite car wash to clean vehicles

- removing snow from vehicles

- salting & shoveling the front entrance for customers during the winter months and other seasonal outdoor maintenance

- Verify receipt of new vehicles delivered to dealership; sign and date bill of lading, and forward to reception

- Examine vehicles to detect damage and confirm presence of loose items on invoice (i.e., spare tire, manual, floor mats, antennae, keys, etc.)
- Record damage descriptions and note missing items on delivery report to facilitate claim from manufacturer
- Apply etching stickers to windows, doors, hood, and frame
- Provide daily lunch hour Receptionist support

- General building maintenance to ensure tidiness and cleanliness of the interior dealership
- Ad hoc responsibilities as directed by the Sales Management team or General Manager

Skills and Attributes

  • Positive attitude, who enjoys a variety of responsibilities throughout their day
  • Enjoy working outdoors in all seasons & conditions
  • Strong time management skills
  • Keen attention to detail
  • Strong work ethic and pride in your work
  • Ability to drive standard & automatic vehicles, and comfort driving a variety of vehicles
    • Ability to lift 50lbs

Qualifications

· Valid Ontario Driver’s License with a clean abstract

Junior Service Advisor

The Opportunity

We have an immediate need for a full-time Junior Service Advisor to join our busy Service Department. Hour of work would be Monday to Friday, 8am-5pm, with some evening hours and Saturday hours, depending on the business’ needs and customer demand. The role will report to the Customer Experience Manager, and will work closely with the team of Service Advisors.

Responsibilities

Responsibilities include, but are not exclusive to:

    • Assisting with incoming phone calls and assisting with outgoing phone calls to satisfy customer needs
    • Answering phone to book appointments, reschedule appointments, etc…
    • Calling customers to book recall appointments
    • Calling customers when their special order parts arrive, to book their appointment
    • Returning voicemails from customers
    • Following up with no-show appointments to reschedule appointment
    • Sending email and text reminders to customers regarding their appointment
    • Cashing out customers at the end of their appointment
    • Retrieve customers from the lounge to inform them that their vehicle is ready
    • Provide administrative support for warranty submissions
    • Provide counter relief during lunch hours, vacations etc to the Service Advisors
    • Provide additional administrative support as directed by the Customer Experience Manager


Experience

    • Previous experience working in a shop is essential, prior knowledge of appointment booking in the automotive industry
    • Previous experience in customer service

Skills

    • Professional and courteous over the phone and in-person
    • Strong computer skills – able to learn new programs quickly and work efficiently
    • Attention to detail, takes pride in the quality of their work
    • Strong time management skills and ability to multi-task
    • Ability to follow directions and complete assigned tasks

Qualifications

· Valid Ontario Driver’s License with clean abstract


Apply Now




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