Employment Opportunities

Sales and Leasing Consultant

The Opportunity

We are interested in additional Sales Consultants to join our Sales department. The role reports to our General Sales Manager. You have the opportunity to sell both new & used inventory. Typical shifts are 9am-5pm, 1pm-8pm, and the role requires Saturday shifts.

We are interested in candidates who:

Have a love for selling
Are self-motivated, goal oriented
Consistently exceed customer expectations with their sales approach & ability to build relationships
Pride themselves on being a product knowledge expert who can sell the true value of the vehicle
Tailor their selling approach based on the clientele
Have strong written and verbal communication skills to effectively negotiate and answer questions & concerns

We offer:

A biweekly base salary + volume based bonus + other monthly/annual incentives
Demo or car allowance
C.A.D.A benefits plan and optional pension plan
Sales training
Opportunity to work for a family owned & operated dealership with 31 years of positive reputation in the Caledon community

Qualifications

Possess a valid OMVIC license and valid Ontario Driver’s License, with a clean abstract

Application Process

Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.

Service Coordinator

The Opportunity

This role will support the Service department in ensuring that customer appointments can be booked in an efficient & accurate manner and that customer inquiries can be answered in a timely fashion.

Hours of work: 8am – 5pm, Monday to Friday, 30 min (unpaid) meal break

Responsibilities

Performing inbound/outbound calls for service department
Service/Appointment Reminders, reaching out to no shows& rescheduling appointments
Support seasonal campaigns and recall notices
Book appointments with attention to Manufacturer/Dealer recommended maintenance schedules
Respond to all customer emails with accurate information and in a timely fashion
Cashing out customers at the end of their appointment
Retrieve customers from the lounge to inform them that their vehicle is ready
Provide additional administrative support as directed by the Customer Experience Manager (ie: warranty administration/submission, recall administrative support, seasonal campaign support, etc)
Work in conjunction with the Parts & Service team to provide excellent Customer Service

Skills and Attributes

Positive & professional attitude
Responsive to customer inquiries in a timely manner
Ability to multi-task and manage competing customer inquiries, calls, emails, etc.
Strong organizational skills and a keen attention to detail
Confident with learning new computer programs/software
Excellent communication skills – written, verbal (in-person and over the phone)

Experience

Previous experience in similar role is preferred
Customer service experience

Qualifications

Valid Ontario Driver’s License

Clean driver’s abstract

Application Process

Please submit your resume to careers@finesfordlincoln.ca, Attention: Katie Fines, HR Manager.

Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.

Detailer

The Opportunity

We have an immediate need for a full-time, permanent Detailer to join our busy Sales Department. Hours of work are Monday-Friday 9 am-6 pm, with the potential for additional hours during peak times. Responsibilities include, but are not exclusive to:

Responsibilities

Hand wash, wax & buff exterior of new & used vehicles

Clean interior with vacuum, shampoo, and cleaning products

Use the onsite car wash

Follow delivery schedule, communicate with the Business Office to confirm the delivery schedule is being followed correctly

Vehicle check-in from transport

Experience & Skills

High speed polishing & touch up paint experience is desired, but not essential
Attention to detail, takes pride in the quality of their work
Strong time management skills
Flexible to changing schedules and deadlines
Ability to follow directions and receive feedback

Qualifications

Valid Ontario Driver’s License with clean abstract

Application Process

Please submit your resume to careers@finesfordlincoln.ca, Attention: Katie Fines, HR Manager.

Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.

Lot Attendant

The Opportunity

Reports to: General Sales Manager

Hours of Work: Monday – Friday, 9 am - 5 pm

Responsibilities

Maintenance of the dealership’s lot, including but not exclusive to:
- ensure that vehicles on the lot are neat and orderly
- rearranging the lot as per the direction of the General Sales Manager
- use onsite car wash to clean vehicles
- removing snow from vehicles
- salting & shoveling the front entrance for customers during the winter months and other seasonal outdoor maintenance
Verify receipt of new vehicles delivered to dealership; sign and date bill of lading, and forward to reception
Examine vehicles to detect damage and confirm presence of loose items on invoice (i.e., spare tire, manual, floor mats, antennae, keys, etc.)
Record damage descriptions and note missing items on delivery report to facilitate claim from manufacturer
Apply etching stickers to windows, doors, hood, and frame
Provide daily lunch hour Receptionist support
General building maintenance to ensure tidiness and cleanliness of the interior dealership
Ad hoc responsibilities as directed by the Sales Management team or General Manager

Skills and Attributes

Positive attitude, who enjoys a variety of responsibilities throughout their day
Enjoy working outdoors in all seasons & conditions
Strong time management skills
Keen attention to detail
Strong work ethic and pride in your work
Ability to drive standard & automatic vehicles, and comfort driving a variety of vehicles
Ability to lift 50lbs

Qualifications

Valid Ontario Driver’s License

Clean driver’s abstract

Application Process

Please submit your resume to careers@finesfordlincoln.ca, Attention: Katie Fines, HR Manager.

Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.

The Opportunity

Fines Ford Lincoln has an immediate need for a full-time Service Advisor. The successful incumbent is an experienced Service Advisor who quickly builds rapport with customers and can successfully multi-task in a busy and dynamic Service department. The successful incumbent must be available to work 1 evening per week and every third Saturday to support the needs of our customers.

Responsibilities

The Service Advisor has a wide variety of responsibilities, including but not exclusive to:
Greeting customers on the phone or in person
Scheduling appointments
Explaining the nature of repairs to customers, liaising between the technician and the customer
Providing repair recommendations to customers
Advising customers how to maintain their vehicle
Selling parts & labour
Providing an extraordinary experience for all Fines Ford Lincoln customers
Utilizing Ford corporate programs when required (ie: FMC360, Prior Approval)
Providing updates and escalating issues, when required, to the CE Manager

Skills & Attributes

An Advisor who interacts with customers in a kind, empathetic and professional manner
Ability to handle a high volume of customers/appointments without sacrificing accuracy
Ability to build rapport with customers
Detail-oriented and highly organized
Team player who knowledge shares with peers and manager
Excellent written & verbal communication skills

Experience

Appointment booking experience in a shop or dealership
Previous experience with PBS is an asset, but not mandatory
Previous Ford & Lincoln experience is an asset, but not mandatory

Qualifications

Valid Ontario Drivers License and a clean driver record

Licensed Technician

The Opportunity

We have an immediate need for a Licensed Technician or 3rd Year Apprentice to join our busy Service department. Enjoy working in a newer facility, with an air conditioned shop, onsite car wash, and service drive-thru! The Technician will join our existing team to deliver a superior experience to all of our service customers. The incumbent will be required to work Mon-Fri 8am-5pm, one late night during the week (until 8pm), and alternating Saturdays (8am-3pm). This role reports directly to our Shop Manager.

Responsibilities

Receive daily repair orders from the Shop Manager

Perform a variety of vehicle maintenance & repair jobs, as indicated on the work order with accuracy and efficiency in accordance with dealership and manufacturer standards

Inspect and diagnose the source of any malfunction and perform repair

Save and tag parts requested by customer or under warranty

Examine the vehicle to determine the need for additional safety or service work, notifying the Service Advisor if further work is recommended

Document work performed

Road test vehicles

Attend Ford sponsored training sessions

Qualifications & Experience

Previous Ford experience is desired, but not mandatory

Valid Ontario Driver’s License with a clean abstract
Ability to lift 50lbs comfortably & safely

310S License, or registered as an Apprentice working towards your license

Skills & Attributes

Positive & professional attitude

Proven record of quality workmanship

Ability to multi-task and work efficiently

Strong problem solving ability to accurately diagnose problems

Respectful of timelines and deadlines

Proven ability to be a strong team player

Willingness to learn & acquire new technical knowledge (ie: attending manufacturer’s training courses)

What we offer!

Competitive flat rate pay based on your experience & completed training

Efficient electronic dispatch of work orders, no paper!

3 days off in a row, every other weekend!

Manufacturer training – online and in-class sessions

Comprehensive benefits plan with CADA

Defined Contribution pension plan available, including employer matching

No bay sharing – you have your own dedicated bay

Company paid lunches on Saturdays

Fines Ford Lincoln “long weekends” 3x in the summer

Employee discount on vehicle purchases, parts and work in shop

Working for an established family owned & operated dealership in Caledon, a growing community that still has a small town feel!

Application Process

Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.

Part Time Receptionist

We have an immediate need for a part-time Receptionist to support our dealership in delivering an exceptional experience to all of our customers. The successful incumbent must be available to work 2 evenings a week + Saturdays, with the potential for more hours to cover vacations and during busy season. The role reports to the full-time Receptionist.

The Responsibilities include:

Answering incoming calls and appropriately directing them

Greeting customers upon arrival at the dealership

Supporting dealer trades

Stocking in new & used vehicles

Licensing

Additional ad hoc support as per the direction of the full-time Administrative Assistant/Receptionist, General Manager or Sales Management

Experience and Attributes:

The ideal candidate has experience in a similar role, in a dealership environment

Professional & courteous with customers

Strong verbal & written communication skills

Effective multi-tasker who can seamlessly juggle multiple deadlines & processes

Detail oriented individual who takes pride in the accuracy of their work

Strong computer skills, with a track record of learning new programs with ease

Punctual

Qualifications

Valid Ontario Driver’s License and a clean driver’s record

Application Process

Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.

Service Coordinator

This role will support the Service department in ensuring that customer appointments can be booked in an efficient & accurate manner and that customer inquiries can be answered in a timely fashion.

Hours of work: 8am – 5pm, Monday to Friday, 30 min (unpaid) meal break

Responsibilities:

• Performing inbound/outbound calls for service department

• Service/Appointment Reminders, reaching out to no shows & rescheduling appointments

• Support seasonal campaigns and recall notices

• Book appointments with attention to Manufacturer/Dealer recommended maintenance

• schedules

• Respond to all customer emails with accurate information and in a timely fashion

• Cashing out customers at the end of their appointment

• Retrieve customers from the lounge to inform them that their vehicle is ready

• Provide additional administrative support as directed by the Customer Experience Manager (ie: warranty administration/submission, recall administrative support, seasonal campaign support, etc)

• Work in conjunction with the Parts & Service team to provide excellent Customer Service

Skills and Attributes

• Positive & professional attitude

• Responsive to customer inquiries in a timely manner

• Ability to multi-task and manage competing customer inquiries, calls, emails, etc.

• Strong organizational skills and a keen attention to detail

• Confident with learning new computer programs/software

• Excellent communication skills – written, verbal (in-person and over the phone)

Experience

• Previous experience in similar role is preferred

• Customer service experience

Qualifications

• Valid Ontario Driver’s License

• Clean driver’s abstract

Careers

Explore our Job Listings

Sales and Leasing Consultant

Licensed Technician

Part Time Receptionist

Service Coordinator

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