The Opportunity
We are interested in additional Sales Consultants to join our Sales department. The role reports to our General Sales Manager. You have the opportunity to sell both new & used inventory. Typical shifts are 9am-5pm, 1pm-8pm, and the role requires Saturday shifts.
We are interested in candidates who:
- Have a love for selling
- Are self-motivated, goal oriented
- Consistently exceed customer expectations with their sales approach & ability to build relationships
- Pride themselves on being a product knowledge expert who can sell the true value of the vehicle
- Tailor their selling approach based on the clientele
- Have strong written and verbal communication skills to effectively negotiate and answer questions & concerns
We offer:
- A biweekly base salary + volume based bonus + other monthly/annual incentives
- Demo or car allowance
- C.A.D.A benefits plan and optional pension plan
- Sales training
- Opportunity to work for a family owned & operated dealership with 31 years of positive reputation in the Caledon community
Qualifications
- Possess a valid OMVIC license and valid Ontario Driver’s License, with a clean abstract
Application Process
Please submit your resume to careers@finesfordlincoln.ca, Attention: Katie Fines, HR Manager.
Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
The Opportunity
Fines Ford Lincoln has an immediate need for
a full-time Service Advisor. The successful incumbent is an
experienced Service Advisor who quickly builds rapport with customers and can
successfully multi-task in a busy and dynamic Service department. The
successful incumbent must be available to work 1 evening per week and every
third Saturday to support the needs of our customers.
Reporting to: Customer Experience Manager
Responsibilities
The Service Advisor has a wide variety of
responsibilities, including but not exclusive to:
- Greeting customers on the phone or in person
- Scheduling appointments
- Explaining the nature of repairs to customers, liaising
between the technician and the customer
- Providing repair recommendations to customers
- Advising
customers how to maintain their vehicle
- Selling
parts & labour
- Providing
an extraordinary experience for all Fines Ford Lincoln customers
- Utilizing
Ford corporate programs when required (ie: FMC360, Prior Approval)
- Providing
updates and escalating issues, when required, to the CE Manager
Skills and Attributes
- An Advisor who interacts with customers in a kind,
empathetic and professional manner
- Ability to handle a high volume of
customers/appointments without sacrificing accuracy
- Ability to build rapport with customers
- Detail oriented and highly organized
- Team player who knowledge shares with peers and manager
- Excellent written & verbal communication skills
Experience
- Appointment booking experience in a shop or dealership
- Previous experience with PBS is an asset, but not
mandatory
- Previous Ford & Lincoln experience is an asset, but
not mandatory
Qualifications
- Valid Ontario Drivers License and a clean driver record
The Opportunity
We have an immediate need for a Licensed Technician or 3rd Year
Apprentice to join our busy Service department. Enjoy working in a newer facility, with an
air conditioned shop, onsite car wash, and service drive-thru! The Technician will join our existing team to
deliver a superior experience to all of our service customers. The incumbent will be required to work Mon-Fri
8am-5pm, one late night during the week (until 8pm), and alternating Saturdays
(8am-3pm). This role reports directly to
our Shop Manager.
Responsibilities
- Receive daily repair orders from the Shop
Manager
- Perform a variety of vehicle maintenance
& repair jobs, as indicated on the work order with accuracy and
efficiency in accordance with dealership and manufacturer standards
- Inspect and diagnose the source of any
malfunction and perform repair
- Save and tag parts requested by customer
or under warranty
- Examine the vehicle to determine the need
for additional safety or service work, notifying the Service Advisor if further
work is recommended
- Document work performed
- Road test vehicles
- Attend Ford sponsored training sessions
Qualifications & Experience
- Previous Ford experience is desired, but
not mandatory
- Valid Ontario Driver’s License with a
clean abstract
- Ability to lift 50lbs comfortably &
safely
- 310S License, or registered as an
Apprentice working towards your license
Skills & Attributes
- Positive
& professional attitude
- Proven
record of quality workmanship
- Ability
to multi-task and work efficiently
- Strong
problem solving ability to accurately diagnose problems
- Respectful
of timelines and deadlines
- Proven
ability to be a strong team player
- Willingness
to learn & acquire new technical knowledge (ie: attending
manufacturer’s training courses)
What we offer!
- Competitive
flat rate pay based on your experience & completed training
- Efficient
electronic dispatch of work orders, no paper!
- 3
days off in a row, every other weekend!
- Manufacturer
training – online and in-class sessions
- Comprehensive
benefits plan with CADA
- Defined
Contribution pension plan available, including employer matching
- No
bay sharing – you have your own dedicated bay
- Company
paid lunches on Saturdays
- Fines
Ford Lincoln “long weekends” 3x in the summer
- Employee
discount on vehicle purchases, parts and work in shop
- Working
for an established family owned & operated dealership in Caledon, a
growing community that still has a small town feel!
Application Process
Please submit your
resume to careers@finesfordlincoln.ca, Attention: Katie
Fines, HR Manager. Fines Ford is an equal opportunity employer.
Candidates must be legally entitled to work in Canada.
- Assisting with incoming phone calls and assisting with outgoing phone calls to satisfy customer needs
- Answering phone to book appointments, reschedule appointments, etc…
- Calling customers to book recall appointments
- Calling customers when their special order parts arrive, to book their appointment
- Returning voicemails from customers
- Following up with no-show appointments to reschedule appointment
- Sending email and text reminders to customers regarding their appointment
- Cashing out customers at the end of their appointment
- Retrieve customers from the lounge to inform them that their vehicle is ready
- Provide administrative support for warranty submissions
- Provide counter relief during lunch hours, vacations etc to the Service Advisors
- Provide additional administrative support as directed by the Customer Experience Manager
- Previous experience working in a shop is essential, prior knowledge of appointment booking in the automotive industry
- Previous experience in customer service
- Professional and courteous over the phone and in-person
- Strong computer skills – able to learn new programs quickly and work efficiently
- Attention to detail, takes pride in the quality of their work
- Strong time management skills and ability to multi-task
- Ability to follow directions and complete assigned tasks
- Valid Ontario Driver’s License with clean abstract
- Ensure that vehicles on the lot are neat and orderly
- Rearranging the lot as per the direction of the General Sales Manager and/or Pre Owned Vehicle Manager
- Use onsite car wash to clean vehicles
- Removing snow from vehicles
- Salting & shoveling the front entrance for customers during the winter months and other seasonal outdoor maintenance
- Verify receipt of new vehicles delivered to dealership; sign and date bill of lading, and forward to reception
- Examine vehicles to detect damage and confirm presence of loose items on invoice (i.e., spare tire, manual, floor mats, antennae, keys, etc.)
- Record damage descriptions and note missing items on delivery report to facilitate claim from manufacturer
- Apply etching stickers to windows, doors, hood, and frame
- Provide daily lunch hour Receptionist support
- General building maintenance to ensure tidiness and cleanliness of the interior dealership
- Ad hoc responsibilities as directed by the Sales Management team or General Manager
- Positive attitude, who enjoys a variety of responsibilities throughout their day
- Enjoy working outdoors in all seasons & conditions
- Strong time management skills
- Keen attention to detail
- Strong work ethic and pride in your work
- Ability to drive standard & automatic vehicles, and comfort driving a variety of vehicles
- Ability to lift 50lbs
