Employment Opportunities

We are always looking for nice people with integrity to join the Fines Ford Lincoln team. If you want your resume added to our database for our HR Manager to review, please submit your information and resume below.

Available positions

Check for positions currently available according to departments

Sales Service & Parts Administration

Available positions : 2

Sales Consultant

The Opportunity Fines Ford Lincoln has an immediate need for a full-time Sales Consultant. The successful incumbent has previous customer service/retail experience and has a proven track record of delivering excellent customer service. The role requires evening and Saturday shifts. Sales Consultants report to the General Sales Manager. We are interested in candidates who:

Have a love for selling
Are self-motivated and goal oriented
Consistently exceed customer expectations with their sales approach and ability to build relationships
Possess a high level of honesty & integrity
Tailor their selling approach based on the clientele
Have strong written and verbal communication skills to effectively negotiate and answer questions & concerns

Apply

Lincoln Concierge

The Lincoln Concierge is a critical role at the dealership and reports directly to the General Manager and works closely with the General Sales Manager and Customer Experience Manager. The Lincoln Concierge is the first place Lincoln clients should be calling with whatever questions that they might have. The Lincoln Concierge is also a key enabler for Service write up, scheduling service, scheduling pick up and delivery events, and building a relationship with the clients. Professionalism, communication skills and attention to detail are critical for the success of this position. Incumbent would typically work Monday - Friday 9am- 5pm but some evening and/or Saturday hours could be required.

Responsibilities

Act as single point of contact to Lincoln clients for all their sales and service needs -- be involved in all sales and service introductions, dealership tours and at vehicle deliveries.
Involved in Lincoln marketing activities especially events/event planning, social media, offsite events, sponsorships and partnerships.
Coordinate Lincoln Discovery Drives.
Ensure all phases of ePDI are completed prior to delivery.
Be involved in the Lincoln delivery process (greetings on arrival, transitions, introductions, waiting time, warm farewell...)
When not present at vehicle delivery, follow-up with a personalized call to introduce self and explain Lincoln Owner benefits to client relative to service. Assist in setting up first service appointment.
Coordinate or follow-up on all service needs for Lincoln clients: Service appointments, Pick-up and delivery, Lincoln loaner, Shuttle, Complimentary Lincoln Wash.
Ensure Pickup and Delivery process and standards are in place and consistent (appointment coordination, appointment confirmation, Lincoln Loaner delivery, text updates, Lincoln wash, Lincoln redelivery, follow-up after service)
Ensure the Lincoln service experience in dealership is consistent (arrival, Lincoln loaner/shuttle/wait, regular updates, Lincoln wash, departure / warm farewell, follow-up after service)
Ensure any client preferences / needs are noted in CRM, shared with appropriate team mate(s) and in place during all interactions.
Ensure all Lincoln Loaners are clean, fueled and available according to service needs on a daily basis.
Coordinate/manage Lincoln Loaner usage on a daily/weekly basis to ensure 50% loaner usage on each unit
Always anticipate clients' needs or concerns by "walking the process" in the dealership from the clients' point of view.

Skills and Qualities

Be a proactive problem solver and be able to multi task.
Be positive and manage stress in a professional, calm manner.
Be attentive (ie: respond to inquiries, follow up), available and empathetic.
Have an exemplary and respectful attitude at all times.

Experience and Qualifications

2 years in a customer service and/or hospitality position with a notable record of customer satisfaction
OMVIC License is not required but would be useful

Apply

Responsibility

Ensures every customer has all repayment, risk management and vehicle protection options reviewed and explained
Ensures full disclosure to customers of the costs, terms and contractual obligations of any finance and/or lease transactions, as well as any products and services offered
Selling of all products and services that protect the customer's vehicle including: extended warranties, pre-paid maintenance, electronic rust modules, protective chemicals, and insurances
Achieve targeted sales quota within budgetary guidelines
The FSM must continually educate the salespeople and other managers to ensure they are also in compliance when obtaining a credit application, pulling a credit bureau report, offering Ford programs, and negotiating the sale or quoting payments.
Completing credit application with customer, and then reviewing the available finance options to meet their needs
Secure acceptable financing for customers
Converting outside finance customers to dealership financing
Responsible for all necessary and/or related funding; license fees, down payment, finance funding, leasing funding, etc.
Responsible for directing Reception to complete daily licensing accurately and on time
Maintain control of all the paperwork until it is ready to be turned in to the accounting office
Responsible for claiming all Ford incentives and programs in a timely manner, and verifying funds received
Responsible for daily updating of FSM's columns in Deal Tracking spreadsheet
Schedule, monitor and control all daily deliveries with sales staff and customers
Responsible for reporting sold units to Ford

Skills and Attributes

Strong closing abilities
Self-motivated & goal oriented
Ability to build rapport with customers and the sales team
Strong organizational skills and detail oriented for accurate paperwork
Excellent written & verbal communication skills

Experience

• Experience in dealership environment, at least 5 yrs
Previous experience in selling the full suite of financial services products

Qualifications

Valid OMVIC License
Valid Ontario Drivers License and a clean driver record

Apply

Available positions : 4

Apprentice Technician

We have an immediate need for an Apprentice to join our busy shop. This is an excellent opportunity to learn & develop. If you are interested in becoming a Licensed Technician, we want to hear from you! Gain valuable on the job experience and work for an employer who will help you progress in your career and obtain your 310S license! The incumbent must be able to work Saturdays (8am-3pm) and some evenings. The role reports to our Shop Manager.

Apply

Detailer

We have an immediate need for a full-time Detailer to join our busy Sales Department. Hours of work are Monday-Friday 9am-5pm. Responsibilities include, but are not exclusive to:

Hand wash, wax & buff exterior of new & used vehicles
Clean interior with vacuum, shampoo, and cleaning products
Engine shampoo
Apply touch-up paint to chipped body surfaces
Follow delivery schedule, communicate with the Business Office to confirm the delivery schedule is being followed correctly
When required, check-in vehicles upon arriving from factory.

Apply

Service Advisor

The successful incumbent is an experienced Service Advisor who quickly builds rapport with customers and can successfully multi-task in a busy and dynamic Service department. Candidate must be available to work 1 evening per week and every third Saturday to support the needs of our customers. Role reports to our Customer Experience Manager.

Apply

Technician

We have an immediate need for a Licensed Technician to join our busy Service department. Enjoy having your own bay, working in an air-conditioned shop with an efficient electronic dispatch system, onsite car wash, and service drive-thru! The Technician will join our existing team to deliver a superior experience to all of our service customers. This role reports directly to our Shop Manager. The incumbent must be able to work alternating Saturdays (8am-3pm) and some evenings. The role reports to our Shop Manager.

Apply

Available positions : 0

Interested applicants should submit their information and resume on our careers page. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.

Our Location

Coordinates

Employment Opportunities

Available positions

Sales Consultant

Lincoln Concierge

Apprentice Technician

Detailer

Service Advisor

Technician

Interested applicants should submit their information and resume on our careers page. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.

Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.