Auto jobs at Fines Ford in Caledon near Brampton, Vaughan, King City, and Toronto
Employment Opportunities
We are always looking for nice people with integrity to join the Fines Ford Lincoln team. If you want your resume added to our database for our HR Manager to review, please submit your information and resume below.
Available positions
Check for positions currently available according to departments
The Opportunity Fines Ford Lincoln has an immediate need for a full-time Sales Consultant. The successful incumbent has previous customer service/retail experience and has a proven track record of delivering excellent customer service. The role requires evening and Saturday shifts. Sales Consultants report to the General Sales Manager. We are interested in candidates who:
Have a love for selling
Are self-motivated and goal oriented
Consistently exceed customer expectations with their sales approach and ability to build relationships
Possess a high level of honesty & integrity
Tailor their selling approach based on the clientele
Have strong written and verbal communication skills to effectively negotiate and answer questions & concerns
Qualifications
Valid Ontario Drivers License and a clean drivers record
Valid OMVIC License (or are willing to write this exam in an expedient manner)
The Lincoln Concierge is a critical role at the dealership and reports directly to the General Manager and works closely with the General Sales Manager and Customer Experience Manager. The Lincoln Concierge is the first place Lincoln clients should be calling with whatever questions that they might have. The Lincoln Concierge is also a key enabler for Service write up, scheduling service, scheduling pick up and delivery events, and building a relationship with the clients. Professionalism, communication skills and attention to detail are critical for the success of this position. Incumbent would typically work Monday - Friday 9am- 5pm but some evening and/or Saturday hours could be required.
Responsibilities
Act as single point of contact to Lincoln clients for all their sales and service needs -- be involved in all sales and service introductions, dealership tours and at vehicle deliveries.
Involved in Lincoln marketing activities especially events/event planning, social media, offsite events, sponsorships and partnerships.
Coordinate Lincoln Discovery Drives.
Ensure all phases of ePDI are completed prior to delivery.
Be involved in the Lincoln delivery process (greetings on arrival, transitions, introductions, waiting time, warm farewell...)
When not present at vehicle delivery, follow-up with a personalized call to introduce self and explain Lincoln Owner benefits to client relative to service. Assist in setting up first service appointment.
Coordinate or follow-up on all service needs for Lincoln clients: Service appointments, Pick-up and delivery, Lincoln loaner, Shuttle, Complimentary Lincoln Wash.
Ensure Pickup and Delivery process and standards are in place and consistent (appointment coordination, appointment confirmation, Lincoln Loaner delivery, text updates, Lincoln wash, Lincoln redelivery, follow-up after service)
Ensure the Lincoln service experience in dealership is consistent (arrival, Lincoln loaner/shuttle/wait, regular updates, Lincoln wash, departure / warm farewell, follow-up after service)
Ensure any client preferences / needs are noted in CRM, shared with appropriate team mate(s) and in place during all interactions.
Ensure all Lincoln Loaners are clean, fueled and available according to service needs on a daily basis.
Coordinate/manage Lincoln Loaner usage on a daily/weekly basis to ensure 50% loaner usage on each unit
Always anticipate clients' needs or concerns by "walking the process" in the dealership from the clients' point of view.
Skills and Qualities
Be a proactive problem solver and be able to multi task.
Be positive and manage stress in a professional, calm manner.
Be attentive (ie: respond to inquiries, follow up), available and empathetic.
Have an exemplary and respectful attitude at all times.
Experience and Qualifications
2 years in a customer service and/or hospitality position with a notable record of customer satisfaction
Fines Ford Lincoln has an immediate need for a full-time experienced Financial Services Manager (FSM). The successful incumbent is a sales professional who has a passion for selling, quickly builds rapport with customers, and has a track record of success in the FSM role. The FSM will support the business' mission of offering 100% of the financial services products, to 100% of our customers, 100% of the time.
The Financial Services Manager would report directly to the General Sales Manager and will have support from an experienced Financial Services Assistant. The successful incumbent will need to work flexible hours to support the needs of the business and its customers.
Responsibility
Ensures every customer has all repayment, risk management and vehicle protection options reviewed and explained
Ensures full disclosure to customers of the costs, terms and contractual obligations of any finance and/or lease transactions, as well as any products and services offered
Selling of all products and services that protect the customer's vehicle including: extended warranties, pre-paid maintenance, electronic rust modules, protective chemicals, and insurances
Achieve targeted sales quota within budgetary guidelines
The FSM must continually educate the salespeople and other managers to ensure they are also in compliance when obtaining a credit application, pulling a credit bureau report, offering Ford programs, and negotiating the sale or quoting payments.
Completing credit application with customer, and then reviewing the available finance options to meet their needs
Secure acceptable financing for customers
Converting outside finance customers to dealership financing
Responsible for all necessary and/or related funding; license fees, down payment, finance funding, leasing funding, etc.
Responsible for directing Reception to complete daily licensing accurately and on time
Maintain control of all the paperwork until it is ready to be turned in to the accounting office
Responsible for claiming all Ford incentives and programs in a timely manner, and verifying funds received
Responsible for daily updating of FSM's columns in Deal Tracking spreadsheet
Schedule, monitor and control all daily deliveries with sales staff and customers
Responsible for reporting sold units to Ford
Skills and Attributes
Strong closing abilities
Self-motivated and goal oriented
Ability to build rapport with customers and the sales team
Strong organizational skills and detail oriented for accurate paperwork
Excellent written and verbal communication skills
Experience
• Experience in dealership environment, at least 5 yrs
Previous experience in selling the full suite of financial services products
Qualifications
Valid OMVIC License
Valid Ontario Drivers License and a clean driver record
We have an immediate need for an Apprentice to join our busy shop. This is an excellent opportunity to learn & develop. If you are interested in becoming a Licensed Technician, we want to hear from you! Gain valuable on the job experience and work for an employer who will help you progress in your career and obtain your 310S license! The incumbent must be able to work Saturdays (8am-3pm) and some evenings. The role reports to our Shop Manager.
Responsibility
Obtain daily repair orders from the Service Advisor
Assist Licensed Technicians in repairs
Perform Quicklane services
Perform vehicle maintenance and repairs as assigned, with the assistance & supervision from Licensed Technicians & Shop Manager
Assist in the diagnosis of malfunctions & perform repairs under the direction of Licensed Technicians
Save and tag parts requested by customer or under warranty
Document work performed
Road test vehicles
Assist in tire season (ie: removing tires, bagging & marking tires, storing tires and mounting tires)
Assist in keeping the shop a tidy and safe work environment, general ad hoc housekeeping duties
Skills and Attributes
Positive & professional attitude
Desire to learn & increase technical knowledge
Team player who is eager to gain more experience in their field
Ability to multi-task and manage competing demands
Strong problem solving ability to accurately diagnose problems
Respectful of timelines and deadlines
Must be able to lift and hold in place, 50lbs (ie: incumbent will be required to lift tires)
Experience
Previous experience working in a shop is beneficial, but not necessary
We have an immediate need for a full-time Detailer to join our busy Sales Department. Hours of work are Monday-Friday 9am-5pm. Responsibilities include, but are not exclusive to:
Hand wash, wax & buff exterior of new & used vehicles
Clean interior with vacuum, shampoo, and cleaning products
Engine shampoo
Apply touch-up paint to chipped body surfaces
Follow delivery schedule, communicate with the Business Office to confirm the delivery schedule is being followed correctly
When required, check-in vehicles upon arriving from factory.
Experience & Skills
High speed polishing & touch up paint experience is desired, but not essential
Attention to detail, takes pride in the quality of their work
Strong time management skills
Flexible to changing schedules and deadlines
Ability to follow directions
Qualifications
Valid Ontario "G" Driver's License with clean abstract
Ability to drive manual transmission vehicles if an asset but not mandatory
The successful incumbent is an experienced Service Advisor who quickly builds rapport with customers and can successfully multi-task in a busy and dynamic Service department. Candidate must be available to work 1 evening per week and every third Saturday to support the needs of our customers. Role reports to our Customer Experience Manager.
Responsibilities
The Service Advisor has a wide variety of responsibilities, including but not exclusive to:
Greeting customers on the phone or in person
Scheduling appointments
Explaining the nature of repairs to customers, liaising between the technician and the customer
Providing repair recommendations to customers
Advising customers how to maintain their vehicle
Selling parts & labour
Providing an extraordinary experience for all Fines Ford Lincoln customers
Utilizing Ford corporate programs when required (ie: FMC360, Prior Approval)
Providing updates and escalating issues, when required, to the CE Manager
Skills and Attributes
An Advisor who interacts with customers in a kind, empathetic and professional manner
Ability to handle a high volume of customers/appointments without sacrificing accuracy
Ability to build rapport with customers
Detail oriented and highly organized
Team player who knowledge shares with peers and manager
Excellent written & verbal communication skills
Qualifications
Valid Ontario Driver's License and a clean driver record
Experience
Appointment booking experience in a busy shop or dealership
Previous Ford & Lincoln experience is an asset, but not mandatory
We have an immediate need for a Licensed Technician to join our busy Service department. Enjoy having your own bay, working in an air-conditioned shop with an efficient electronic dispatch system, onsite car wash, and service drive-thru! The Technician will join our existing team to deliver a superior experience to all of our service customers. This role reports directly to our Shop Manager. The incumbent must be able to work alternating Saturdays (8am-3pm) and some evenings. The role reports to our Shop Manager.
Responsibilities
Receive daily repair orders from the Shop Manager
Perform a variety of vehicle maintenance & repair jobs, as indicated on the work order with accuracy and efficiency in accordance with dealership and manufacturer standards
Inspect and diagnose the source of any malfunction and perform repair
Save and tag parts requested by customer or under warranty
Examine the vehicle to determine the need for additional safety or service work, notifying the Service Advisor if further work is recommended
Document work performed
Road test vehicles
Attend Ford sponsored training sessions
Skills and Attributes
Positive & professional attitude
Proven record of quality workmanship
Ability to multi-task and work efficiently
Strong problem-solving ability to accurately diagnose problems
Respectful of timelines and deadlines
Proven ability to be a strong team player
Willingness to learn & acquire new technical knowledge (ie: attending manufacturer's training courses)
Experience and Qualifications
Previous Ford experience is desired, but not mandatory
Fines Ford Lincoln has an immediate need for a full-time Customer Experience Service Manager. This role is responsible for the management of the Service counter and is focused on ensuring a positive customer experience for Fines Ford Lincoln customers. The role reports to the General Manager.
Responsibilities
1. Customer Experience Index (CEI)
Manage callbacks, Hot Alerts, and any customer issues requiring escalation. Ensure these issues are dealt with in a timely, responsive and comprehensive manner. Keeping the General Manager up to date.
The 2023 goal is to increase the department's CEI score to be above the Group.
Implement process improvements, routines, rituals at the Service counter with the goal of providing a better customer experience for Fines Ford Lincoln customers
2. Management of the Service counter team
Daily management of the following roles: Service Advisor, Service Coordinator, and Shuttle Driver. Including, providing coaching & feedback, monitoring P2P training, scheduling, and working with HR Manager to manage employee relations issues and staffing decisions.
Providing relief at the Service counter in the event of absences, lunch hour, etc.
Develop and implement process improvements
Sold Deliveries Lead point of contact for internal sold units Communicate with Sales management (GSM and FSM), Parts and Shop Manager to ensure all work is done on time for sold units Ensure ROs closed before month end Lead the "Introduction to Service" for all vehicle purchase deliveries
3. Sold Deliveries
Lead point of contact for internal sold units
Communicate with Sales management (GSM and FSM), Parts and Shop Manager to ensure all work is done on time for sold units
Ensure ROs closed before month end
Lead the "Introduction to Service" for all vehicle purchase deliveries
4. Warranty
Ford One Warranty Solution (OWS)
Ensure all claims are paid, manage appeals, etc.
Oversee Advisor's entries (accurate, complete)
Input complex claims, as needed
3rd Party Warranty Claims
Ensure all claims with 3rd party vendors are submitted, track progress, etc
>5.Customer Loyalty and Retantion
Manage, review & approve the following programs:GCCT,Customer retention Centre (CRC, Prior Approvals, After Warranty Adjustments, Ford Pass Rewards, Customer Transportation(including: rentals, loaners, shuttle, Uber, Lincoln pick-up & delivery, Unit Down)
Point of contact for DelaerMine
6. Sublet
Coordinate work with autobody shop(s), Line-X, Windshield repair, and detailing
Review and approve invoices
Competencies
Highly organized and able to multi-task without losing sight of time sensitive priorities
Strong communication skills that enable the individual to coach direct reports, deliver a variety of messages to customers, and keep direct manager informed
Genuine empathy towards customers, able to listen to their concerns and come to a mutually agreed upon solution
Strong sense of urgency with an appreciation for resolving issues
Willingness to learn new programs and processes, open and accepting of change
High level of professionalism and integrity
Detail oriented when it comes to paperwork and administrative responsibilities
Experience and Qualifications
5+ yrs in Service Advisor role within a Ford dealership, progressively increasing their responsibilities
Experience with other brands is also an asset
Customer facing, retail experience
Previous experience using a DMS (ie: PBS, Reynolds, ADP, etc)
Interested applicants should submit their information and resume on our careers page. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
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